MyQuest for Patients

Three stars for the information being there. Minus 3 stars (let's just say I rounded) for an absolutely broken user experience when trying to pay a bill. Even after logging in, the app couldn't show me a bill without a 15? Digit bill number. So I chose the option that I didn't have it. Then it required my birthdate, zip code, and either (an email address or phone number - either of which had to be on file with them) - so that they could send a verification code, which was never sent to either.

I entered my Medicare number exactly as it appears on my card...with hyphens to separate the 3 groups formating. The app did not like the hyphens, so I had to edit the input to delete the hyphens. No big deal, but I was not recognized at first, even though app instructions say to input member number "exactly" as shown on my card. The app should be revised to instruct inputting the 11 numbers and letters "without hyphens". Thank you for your attention to this matter. Paul Koepper Indianapolis

The Touch ID hasn't worked in months, and every time I have to sign into the app, it's like navigating a maze. It doesn't save my username or password (all my other apps work), it tells me my name and/or password are incorrect, it will tell me to sign in even after I've signed in, then after a few clicks, it turns out I'm logged in anyway. It's wonderful to have a preview to my test results before my corresponding doctor appointment, but GETTING to results is really irritating.

Glitching! If I could, I'd give it a minus 5-stars. I have not been able to use this app since I had installed it some time ago. After signing in, the screen constantly "blinks"; like it's trying to refresh 100x. I can't make it stop or even sign out. I just close the whole app. Every time, I just end up going through the website to book appointments.

first problem it keeps saying I declined notifications and needed to change it on my phone settings yet when I go to manage in the play store, notifications are turned on. second, I made an appointment in march for mid June through the app and had received an email confirmation but when I got to the collection location the system said I didn't have an appointment.