Modivcare

An annoying,frustrating, spiteful aggravating app!! After 5 times, they still have done nothing! I'm put on hold w/ loud music! The other options are a robot that can't understand anything or an uncaring worker who claims that I'm not in the system but I'm registered in the app! Yet, though the app is connected to my email, it will not allow me to add my information or log in successfully! I'm ready to just take chances & cancel my appointments! These people are a seizure migraine combination!☹️

updated, 4/22/26: So stressed, my last appointment no one showed up to take me, no calls, no word to this day about it at all. When I called the number it went straight to voicemail. never returned my call or anything. actually it said the mailbox was full. I had to make a complaint on modivecare app, still I'm scared for future appointments! Easy to use. Such a convenience when I had to go to radiation daily... I was always on time. Less stress for sure! Plus saved me allot of money.

First time using the Modivcare app. Setup was more difficult than expected, and adding a rider required information that wasn't always easy to find. The app feels clunky, and round trips show up as two separate trips. My biggest issue is that when I try to close out a ride, it says I'm not at the drop-off location even when I'm standing there. I've verified my location with Google Maps, but the app still thinks I'm somewhere else. Too early to see how the reimbursement part works.

it's a little confusing about making a round-trip request in the app! You have to add a second stop,for round-trip instead of the app letting you just book a round-trip in the 1st place! That can be confusing to a lot of people! it should give you the option to choose round-trip in the beginning! Also it's confusing to sign in at first I was signing in with the first letters in my member's ID, and I couldn't sign in.then I left the letters out and just signed in using the numbers, too confusing!

Thank you. This is so much easier and better than doing over the phone with automated system. I like a live person the best, but this app is the best. I thought that it would be difficult, but it is not. You could work on adding the addresses and the search bar when it does not recognize the addresses entered and does not allow a search.