Express Scripts

**new edit** It's been a few years now and I'm still using this app. You can start and stop your meds depending on what the doctor prescribes. it's much easier than phone ordering. It's a good app, easy to use, doesn't crash, and payment for meds is simple. Been using it for about six months now. The really good thing is that it is much quicker than having to call it in, deal with an automated system, and then answer redundant questions. I'm not knocking the phone system but this app is easier.

App is fine overall, but there’s one ridiculous issue. When trying to pay a bill and add a card, the app forces you to pick a payment amount of $100 or more just so they can charge your card without contacting you first. That makes zero sense. It’s unnecessary, inconvenient, and honestly pretty absurd.

Routine ordering online has been quite good. However, getting through by phone is exceptionally difficult! You have to wade through many questions then wait for many minutes, especially on Mondays. Sometimes you get dropped, then you have to wade through all the questions again. I don't call unless I have an unusual issue and must talk to a human to get it sorted, so getting to talk to somebody is always frustrating. Once talking to a person, they have always been able to resolve my issue.

6/13/2020 update: Now app just won't load my orders or prescriptions. Every time I try to use it I get more disappointed. Terrible app, even worse than the web site. Every time I've tried to use it in the last four months I always get the error "Because of an error in our system, we can't complete your checkout right now. You can try to check out later or call us at the toll-free number on your member ID card. Reference number: 8068" The "checkout later" part has never worked.

The app won't let me pass the login. It shows my password is correct. It sends me a verification code, I type it in. Then in throws me a "system error" each time. Yet, it let's me login the browser. Honestly, I don't think I'll be using Express Scripts anymore. I gave it a try. It takes way too long for meds to arrive. It says 3-5 business days after processing. Processing takes days. It's not helpful, faster, or easier if I can't get my meds when I need them.