Amazon Alexa

Unable to access the menu since the last update. Before the last update, many times when I opened the app it would be blank, not show the home screen, but the three lines for menu would show so I could get to where I needed to go. Now, after this last update, everything is gone, its blank except for a search bubble. I literally cannot access any menu. Its hit and miss if it will show home when I open the app, and if it doesnt then I cannot access any of the menu items. Extremely frustrating.

Will not show any recently played song that was not specifically requested. So if you request a song and want to find the name of the next one played, you better interrupt the music to ask while its playing or you wont be able to find it. This is a basic feature that even free music players have, yet AMAZON of all places is too greedy to provide it. I chatted with support and had to have a phone call (as a hard of hearing person, this was also awful) and STILL nobody could actually help.

drop in has been broken for at least 6 months now. depending on how I attempt to drop in, I get messages like "something went wrong, try again later" or "enable household drop-in in communication settings". drop-in is definitely enabled, communication settings won't load and display an error screen..... all alexa's supposed fixes for these problems don't make any difference....

Once again, Amazon completely changes the user interface and moves items that could be easily found without explanation of where they went. Was the existing interface THAT BAD? I typed in a question about where the "Music and More" page went, it gave me a Wikipedia -style response on the history of music. Not Helping!

I paid good money for these devices and they don't do what I want them to do. When my alarm goes off in the morning, the sound comes in real gently, as I had it set. Then, when I hit (9-minute) Snooze, it waits about 5 seconds and blares the sound at me, forcing me to hit Snooze again. Nine minutes later, the same thing happens when I hit Stop. Also, I have turned off all home screen content but it still keeps showing me ads. It's aggravating. Often it can't find music that's in my library.