Pizza Hut - Delivery & Takeout

the app charged my card, and then glitches out without processing my order. so my account was charged, but the app still shows my order as waiting for checkout. support was absolutely no help, saying that I have to wait 3-5 business days for the charge to reverse, even though the money came out immediately. having bad customer service on top of an app that glitches, and food that's mid-grade at best is a deal breaker. once I use up my ensuing rewards points, I'm deleting this app and my account.

UPDATE: You can't even add symbols to delivery directions, and the character limit is so small it's worthless. Why? It's almost funny. There is no ability to add a gate code to get into a gated area. The app crashes. It won't let me redeem points. I have to continuously back out of the app and close it, then open it again so that my inputs will be accepted. I get error messages telling me something went wrong and to try again later every few seconds. Updated: still accurate. No fixes. Horrible.

App is typically user friendly and straightforward. Biggest problem is that this app doesn't function half the time I am trying to use it, whether a full crash or an error, and never offers a specific error type, only "something went wrong, try again later". The app also has significant difficulty processing orders when trying to redeem rewards. Why bother giving out rewards points if you won't let us access them? Updates have made this worse -_-

I'm replacing my review with an unfortunately worse one. This app is garbage. It only opens half the time, and usually gets stuck on the opening screen. It's slow and laggy when I do get it open, but worst of all, it complains that my email address is invalid. The same email address I've used for years and placed orders under. I give up; I guess no more Pizza Hut for me. Bye.

I've used the app so many times but after the update, it's the WORST APP I'VE EVER USE! I've been trying to log in but the app keeps crashing and it keeps freezing so I can't log in now. I also kept uninstalling and reinstalling the app and it still doesn't work. I thought it was my phone acting up but after reading the reviews, this has been happening to everyone. Please fix this ASAP!