BURGER KING® App

The app is easy to use, and it has nice deals. However do not ever make the mistake of using this app for delivery. They kick it to doordash and there is no customer service so when inevitably you place an order and it never arrives and there's never any update you have no one to reach out to. There's also no way to cancel the order once it's put in. You're just stuck.

They have good digital coupons, but they messed up our order the first time I placed one. It was missing 2 items and support will only give us a coupon, not a refund (which would be less for them than the coupon). We weren't going to use the app again, so it's disappointing. You also have to email customer support and only have AI chat available. I wish it were easier to talk to an actual person. Enough with the A.I.

Something changed! If you try to link this with Wal-Mart plus, they'll ruin your account and the account becomes useless. Stores you regularly go to suddenly can't take online orders. No deals load...I deleted an account and made a new one hoping to fix it. Once Wal-mart plus is linked you can forget it. Doesn't matter the device or browser and forget the app. It all seems very intentional and no one can offer a correction for it. I deleted all of it. I just won't bother going back.

WATCH OUT! My order was incorrect. BK responded they took care of it, but they did not. They issued "crowns" in the amount that is less than the item was worth. I was directed to terms and conditions saying they won't issue refunds in any scenario and response is at their discretion. So basically they stole my money by charging me for something they didn't provide and then refusing to refund the money or provide the equivalent credit. The app works great until your order is wrong!!!

I like the app and have had a pleasant experience with customer service in the past, but BE CAREFUL! the app is glitchy and will send in your order without telling you, prompting you to submit the order again. when this happened, employees at BK said they would fix the extra charge, but I had no idea it was never refunded until it was outside the "7 day window" for remediation from customer service. I'm beyond pissed that they won't give me back my money for food I didn't receive.