Caffè Nero

you can't type in a store, it has to appear in your immediate area and even then it doesn't pick them up which kind of defeats the entire purpose of mobile ordering. why show me a store 6 miles away when the one I go to is less than 3 miles away. it's the only reason I have the app. it's also messy, confusing and takes forever to set up. not a time saver, definitely makes the situation more frustrating and slow.

Needs some work. I tried to use the app this morning to make a purchase, found my credit card was expired without the ability to update it until I removed the old card. I guess the app doesn't check the expiration date or the code when checking for duplicates! Finally figured out how to remove the card. Tried adding the new card, and now I'm locked out from doing that because I tried too many times previously. Caffe Nero loses my business for today at least! Fix the app please.

useless, won't accept any form of payment I try edit: I've now had it accept payment methods at times! Unfortunately, it usually doesn't find any stores (the stores do exist and are open) and won't let you simply select the same Caffe Nero you've ordered from previously. So it's usually still unusable and highly frustrating. Why have an app if it's going to be this bad?

Rubbish. QR code on fluer didn't work!I Wanted to collect points on the loyalty card only on the app but because I haven't used it as a wallet and added my payment card... I didn't get any points after scanning my app loyalty card. A completely useless app unless you use it to pay with as well. so much for loyalty. Totally unimpressed. The staff member helping me allowed me to pay with my card manually so obviously has no idea how the app works nor did a cardboard stamp for me instead.

I felt scammed by this app. When redeeming vouchers, it doesn't send any verification codes to valid UK numbers no matter if you add 0 at the beginning or not. Then shows a message maximum number of codes requested!