Panda Express

I waited 2 and a half hours just for them to cancel my order. Their app messed up at the store, and showed the order as delivered. I asked for delivery and their only offer was to remake the food IF I WENT TO THE STORE MYSELF. I'm working, that's why I ordered delivery. Don't download this app or order from them. They don't care if they waste your time or even try to make things right.

The app wouldn't let me click the Checkout button to submit an order if I typed anything into the Special Notes blank of the form. They always send me lots of utensil packets even though I don't check that checkbox, so I had "NO utensils - I have plenty!" in the Special Notes blank. Completely deleting everything from that form field turned the Checkout button red so I could tap it.

I love everything about the experience except for waving to wait 12 or so minutes minimum before my order is ready. I like to browse the menu from the app and order from the parking lot. But when I order and go inside to pick it up, the staff have no idea where my order is because it was scheduled for ASAP, which is in fact, not now, but 12 minutes in the future. Meanwhile, I have to sit and watch about a dozen other walk-in customers order at the counter and all get served before me.

we love Panda. we hate this app. want to apply two gift cards in the order you want to apply them? Good luck. you might have to enter the gift card a couple of times. also, what app doesn't know that we simply want to reorder the same thing every time? I'm sure there is some funky way to navigate the app and find my previous orders, but that really should be first, up front and center. that said I've seen far worse restaurant apps than this. Panda, seriously? a $4 delivery fee? For DoorDash?

After I tried online through my browser to order (very slow), the order would NOT validate, so I downloaded the app, joined the rewards program (20% off first order), selected a bunch of stuff, and the app AGAIN wouldn't validate the order! That's the best way to get people to abandon your app! I just ended up sending my girlfriend to the store personally with my card, and now I'm angry that I won't get that 20% discount on your overpriced food that has way too much breading/filler. UNINSTALLED!