Jack in the Box® - Order Food

The app (or stores themselves) have no way to disable ordering from a store that is closed early for whatever reason. I travel a lot, and I can't go back to individual stores for refunds, which JITB requires, so I'm just out that money. Unacceptable in 2026. It will also list curbside pickup for a location only doing drive thru. Again, not sure if that's an app issue or an individual store issue. Nice app only deals on occasion. If the location is even open that is. Add a no ice choice too!!

This app glitches a lot. New products and certain sauces won't load on the restaurant's end (it doesn't show up on the sticker receipt but it shows up on my app receipt) so I'm always missing items. In addition, I hate that I can only redeem one reward at a time so if I have rewards for fries and a burger, I have to place 2 separate orders, which doesn't guarantee that they'll be ready at the same time. Also logs me out a lot. Just not an efficient or reliable app.

I'm convinced every fast food app is terrible, but this one takes it to the next level. It's actually impressively bad. I placed an order where the app confirmed it and everything, then sat in line for 15 minutes just to be told the order didn't exist. Reopened the app and confirmed there was zero history of it the order. It disappeared entirely. Complete waste of my time and sanity.

There's no point in using the app instead of just ordering at the place if you can't use rewards. Using points to get food in the app causes it to load unendingly when trying to check out and trying to order using points on the website says I can't use points. Something's got to change before I start eating here again because this is just embarrassing.

Jack in the Box has been one of my favorite fast food spots for years! The Munchies Meal is hands down the best value—great portions, awesome variety, and it always hits the spot. The food is consistently fresh, the service is fast and friendly, and they never disappoint. Whether it's late at night or during the day, this is always one of my go-to places. Highly recommended!