Dunkin’

This app has been awful. Lately, the app has very unclear processing screens. The last month or so we have been ordering food the way we always have, but when I went to add money to my account it added it twice and did not let me know that I had already added money and ordered our food. We have had double orders for the last month costing probably close to 100 dollars because the app is so unclear with what has or has not been done. We will just order our food in store to avoid this.

changing to 1 star cuz of the points system. 1st was 200 points, any drink. then with the new system my drink went to 900 points! today it just went up another 50. RIDICULOUS! Liked original much better. they also need to figure out a way to refund when what you order is not there (or when espresso machine is down!) aside from the points system, I haven't had any problems ordering from app-so that's good!

This app has gone from bad to the absolute worst! It used to allow me to place my order and then immediately charge my card, but when I would get to my Dunkin - usually within minutes - part of my order was always sold out. Then I have to fight for a refund. Now the app is no longer compatible with my phone. It won't even open, just basically says "too bad" in the app store. You win, Dunkin app! I've found somewhere else to get my mid-day caffeine fix!

The reward program is probably the best I've seen for fast food chains, and the app would work great if not for one major issue. Whenever I place an order for the location right by me, the order is somehow getting placed at the location across town. This happens just about every time u less I manually change the location back to the correct one after starting my order.

App doesn't always update what new items has dropped. ex: App doesn't offer the Oreo & PB coffee chiller. You have to go into the store to order it. this has happened in the past. I don't like that to get a drink (or any other item) reward the amount of points has gone way up. People should be able to share points between friends. I like the App for the most part. I can order ahead, which is good to get in and out fast.