GoCar

The service in itself is great. But while on desktop searching for available car is easy as it shows a timeline graph for their availability, there's no such thing on the app. This forces the user to enter a desired time frame and hope that an available slot will appear, in a mindless trial and error exercise. This is especially grating in Cork, where only a handful of cars are available.

updating the review since the customer care were able to resolve the issue after 6 back and forth emails. orig review- the app rejects the application for no reason. their explanation-'application rejected for some reason'... r u kidding me? if you have a license that got renewed less than 2 years ago, the AI automatically rejects your application. reach out to support to have this resolved since the app cannot fix this issue.

I've used gocar a few times with no problems a few years ago but when I tried a few months ago to login to the app it said I'm banned. I didn't even get an email to say what I've done wrong. I contacted them and they said: As per GoCar terms and conditions you have been permanently blocked for misusing the service. How? I haven't even used the app in years. No answer back. How do I delete my personal data off your app?!

If I could give zero I would. Booked one car, wasnt returned in time for my booking. They charged me a service fee even though the app said "no charge" to cancel (they should be offering me a discount or something, ridiculous). Had to try and book another vehicle immediately, was 10km away from the location it was supposed to be. Why did they even let me book it? Terrible service and overpriced too. Don't be fooled, it's not convenient. Worse, customer support is weekday daytime only

The concept is great but the app is a mess. The registration process is a nightmare with lots of backs and forths. If you'd like to add an additional driver you'll need to fill all his/her details as you can't search for GoCar profiles which would save a lot of time. It won't accept the same email address nor credit card. If they fix those things would be happy to modify my rating.