Lyft

I like that it gives me options to save money with Wait & Pay. But, I waited and got a ride, but then the driver canceled on me. I'm waiting for another driver, and nothing. So, I go to cancel to try another option, and they want to charge me for waiting at least 10 minutes!...I also had a driver that was 17 mins later than he was supposed to be, bc he was doing another ride on another app! AND the app won't let me give written review, just selection options.

this app is horrible. you may as well use a different one. it takes longer than it says every time. if you pick standard your waiting as long as wait and save anyway. I picked wait n save and got a driver right away 1 time but never on standard. it sends them the longest of routes also. it has quite a bit of bugs. why would you send them where the most traffic is. also the app exits sometimes and by the time you open it it costs more than it said 30 seconds ago. not good.

Don't bother trying to get a "wait and save", just wait for the fees to change yourself as it has a good chance of being ignored by drivers that are supposedly 4-6 minutes away. Don't spend the extra for price lock, it just deters drivers. I just spent over 2 hours for a "45 minute wait" that never even got picked up. Then they'll try to charge you a cancellation fee when you decide to finally give up. No support, just revolving FAQ bs. 2 stars only because most of the drivers are great.

I'm having issues leaving a custom tip - especially when I don't do it right away and I have to go back through history and try to add tip later! I hit custom tip, and then key it in and then save and it doesn't work! The only working option is to select one of the pre-defined tips! $2, $3, $5 or $0! In this case the ride was $8 and I don't feel like tipping $2 which is 25% as the minimum tipping amount! The custom feature tip does not work! This has been going on for several months!

Selected "Wait and Save" because it was $3 cheaper. I waited for 15 minutes, THEN they pretended to search for a driver, which I had to wait over 10 minutes for and still no driver. So I opened Uber and immediately got a driver and only had a 5 minute picking wait (Though they kept trying to upgrade my $9 ride to a $24 ride.) Now the app won't even load properly anymore. I switched phones and it still won't load past selecting my destination. Horrible. It's been over 2 years. No change.