HMRC

Terrible login experience. I've never been able to log in. It takes me to a browser to log in, which is fine. Then once I've done that returns me to the app to sign in with my pass code. Then it takes me back to the browser "tax.service.gov.uk/sso/session..." , which never loads, and then back to the app and asks me to enter my pass code again. All a vicious circle. Tried multiple browsers. Nothing.

This App has its clumsy elements and HM Revenue & Customs isn't exactly prompt about updating your tax record, but this does make it a little easier to see where you stand and get some help, at least. Some of the sections open Web Pages while others have the data within the App, so it's a bit disjointed. the Communications tab at the bottom has three different types of communication each with its own sub-section but this isn't much of an issue in practice.

Edited: Many pages now just load to a "We are very busy" notice. So you don't want us contacting you at all? Phones don't get answered, messages say go on app, app says we're busy. 🤷🏻‍♂️ Perhaps I'll do the same when my bill comes in...... For a government app this works surprisingly well. Too bad it is for giving them more money!

Had to redo my government gateway ID even tho I used one last year and now my email isn't in the system when trying to recover login details. I can't even verify my ID as I need another app to prove who I am which doesn't work with my current device. So annoying technology these days constantly have to upgrade your phone just to be able to use certain apps. Tried doing it manually by typing in my passport details etc still not enough, could send them my DNA and still won't be enough 😂

Does not work on my chromebook. I thought that this change was going to be helpfull Please return to the the last version I had nearly finished the form. I have given one star for the info given that they have changed the system. I am going write to me MP. Surely a safer change over was to be able have the system to be reverted in case the new system failed Ie just like computer upgrades.