Booksy for Customers

There's a bug that shows a booking total, but will secretly add a hidden tip to the total during payment. Customer Service *acknowledged the bug* and told me to try to get the refund from my barber when it wasn't their fault. The default tip should be shown and changeable. This isn't too confused with the optional tip screen. Completely different. That gets set to zero and I've gotten secretly charged $10 extra 3 times in a row.

The app is good if your barber or stylist doesn't require a deposit for the appointment. When that happens, the app just feels like a scam. it's constantly trying to control how much you tip and can even double charge you for the tip (on the deposit and after the service is completed). It's very confusing when it comes to payments. Honestly I prefer to just book with the app and pay cash in person. That way I don't get over charged

the app interface is just okay. My barber messaged me and I only noticed through an app notification popup. Once I click it, the app simply takes me to my appointment page with no place to respond or view the full message. this is a huge error and could cost people money if a business chooses to rely mainly on Booksy and doesn't have other accessible communication channels. extremely frustrating. i have no way to see the message that was sent to me nor respond.

I hate the way this pushes you to download yet another app. I don't want an app. I want a haircut. they just want your precious precious data. they make it incredibly hard to NOT use the app, but it's an option. usually you can open in Web browser and view as a "Desktop Site" and to book without the app. but Booksy still pushes the app. instead I have to book from my laptop. annoying. annoying. annoying. do I find a new barber, or do I continue to jump through the loops to book with them?

I used the Booksy app while out of town and booked a barber appointment that was confirmed the night before. When I arrived, the person at the address said the barber was unavailable and acted as if the business was not legitimate. I received no prior cancellation notice and later could not leave a review because the provider canceled. This was inconvenient while traveling and made the platform feel unreliable and poorly verified.