U-Haul

absolutely horrible. They push everything to be done on this app and it never even works. I can't even sign in. after entering my phone number and clicking sending one time code, it says oops something went wrong. reaching out to support and all they said was "oh we had an update, you need to update your app". well no, it is updated. it is just useless junk. and then they send you text messages with a link, but it doesn't work on web, it requires this non-functioning app.

Horrible; the location was in a bad reception area and it took me more than an hour to leave with the truck. Continue errors "You GPS shows that you are not at the pick-up/ drop-off location" (walking on the opposite side of the road for a better reception). Although I have an account with Uhaul and just dropped a truck two days ago, they ask me to go through the same DL verification process and had to be called by an agent, but for that you have to have another phone number(plain stupid).

this app crashes when you try to sign in to your account. I click the button to sign in, it asks for a verification code from my phone, as soon as the code comes in, the app destabilizes and crashes. This makes actually logging in impossible, which meant we had to do the reservation with the clerk inside, as they now push all reservation activities through an app that doesn't work. I have an S25 ultra, so this was not a result of an obscure or old phone.

horrible customer service. there's a reason it had a 3 star rating. I was told so many things concerning my uhaul pod. there were hidden fees and delivery date went from 10 days to 3 weeks. I was told different dimensions concerning size of pod. when I called no one wanted to look into my problem. I was transferred over a have dozen times to different operators. do your self a favor and look into another deliver company that offers pod. uhaul sucks.

Viewing orders works when it works, but when it comes to uploading the information I get texts and email requests to upload, the app stalls out on a loading screen. I get randomly signed out often. And now, I cannot use the app at all, as I am forced to agree to terms and conditions. When I agree to the terms and conditions, the page moves on to the exact same page of terms and conditions. No matter how many times I agree the app never moves past this.