Turo — Better car rental

App is great - fees leave you wishing you didn't use it. It was labor day and I needed a car, but car rental companies had no inventory, so I gave turo a try. It was easy to sort cars by type and price. I chose a renter that had a storefront business, and they were great! My mistake was checking out without looking closely at the end price, because the end price was 40% more because of the fees! If you use turo and see companies using their platform, check if they have a website. Book direct!

App has issues. When I was picking up the car, during the check-in process, the app was lagging and said I don't have internet service, uploading pictures was taking extremely long. Biggest issue was when I submitted that I need to return car day early and I had no response, when I arrived to airport I had to call support. it took so long to solve it for them, that I almost missed my flight. And finally when got approved for early return, check out process had same issue with app as at check in.

It sent me an ad as a notification on my phone. I go into the app's settings to disable ads/promotions, only to find that you can either disable in-app text notifications (important), or enable ads by email (not important). Fine, I'll just disable ads using Android's baked-in per-app notification settings. Nop! Only thing I can turn off are "general notifications", which would probably impact text alerts within the app. In short, Turo sends me ads via notifications that I can't turn off.

Unprofessional. They canceled my reservation a week before my departure date. we reserved nearly 5 months in advance to make it cheaper. It Caused me and my traveling companions to scramble and look for something else that held the same amount of passengers. They wouldn't even afford us a travel credit. Even though it was a mess up on their part. We ended up paying 500 more dollars to them to acquire another form of transportation. terrible company. Would not recommend.

My husband had major issues with the Turo app. It requires 2 factor authentification. He would get the code through text, but we could never get the email to go through. We couldn't add him as a 2nd driver because support never contacted us. We were able to get everything to work for me, but not him. Our host was wonderful, but the app has a few glitches.