Kroger

app has always been slow, I had gotten used to it. The latest update is absolutely trash. I used to be able to scan item barcodes in the store and see if there were any applicable coupons, not anymore. Overall usage of the app has plummeted. HEB and Walmart apps are both so much easier to use, which sucks because I do 90% of my grocery shopping at Kroger.

A few of the bugs have been fixed but when clipping coupons or looking for weekly ad items to add to my list it still says no applicable items. I have to go back to a main screen and then search for each item before being able to 'add to list'. Rather annoying and frustrating process. Also the my favorites and my sale items on the home screen are blank, previous purchases is there but tap on an item and get a message saying it is unavailable. so yet more stuff i have to individually search for.

The app was rough, then got better, and now is rough again. you can't search for a specific food or the programing is so bad it won't give you accurate search results. I was looking for prices on chix breasts and got liquor and cheese at top of results, there was some frozen nuggets as well. way down list there were some listed, but its like their "coupons" that are in some random order. kinda useless. the sort/filter does not reduce the mess. it's bad AI for you, but probably what kroger wants

This app seems to get worse and worse as time goes on. When trying to add items, there are so many glitches. Items don't add to your cart, random items are added, you select an item, but it goes to the previous search, or quantities don't update. Also, the majority of time, it will say an item is out of stock/unavailable, but if we go into the store, it's in stock. Then you complete your order, pick it up, and unload only to realize items that were in your cart were not added. This app is awful!

I'm finally giving up on Kroger and the app. I regularly have to contact customer service after shopping trips because of incorrect charges, clipped coupons didn't apply, the correct number of fuel points weren't awarded, or other issues. As many reviewers have noted, the terrible app is the source of most problems. There are many updates, but core usability and coupon/sales remain frustrating. Once I get through the current round of points, I'll be uninstalling and shopping at competitors.