Rakuten: Cash Back and Deals

The app works or it doesn't. Rakuten in general is great, especially with the desktop add-on. The app only works correctly sometimes. I've reinstalled and cleared cache and it still only partly works. Sometimes I can't get into any profile/account info. Sometimes the biometrics don't work. Currently I can't see any history, it shows my last trip was 2023 (which is not true.)

Used to be good, but now it's just a huge waste of time and a massive rip off. Cashback stays pending until it becomes so old in your history, that it disappears from your log, and then you don't even know what what happened to it. Also, customer service used to be good. It was easy to get your cash back fixed. Now, they just give you the run around. I'm about done with them. Don't waste your time using them!

I am rather disappointed with the app because I have been waiting for cash back since Thanksgiving/Black Friday. Seeing as it is now May, I have waited more than 14 weeks/120 days after my purchases and still have yet to receive my cash back. The purchases have disappeared from my pending transactions. I'm just incredibly saddened with my experience in the within the last 6 months.

Absolutely terrible. All transactions I made with Rakuten went from pending to ineligible, there is no option for actually speaking with a customer service agent. When I made my purchases I confirmed that they were listed as eligible even if I did not use the browser extension (I never allow 3rd party tracking). Now, a month later it updates to "ineligible" and states that the reason is i declined 3rd party track (i.e. data gathering). Not enough space left for the rest of what I wanted to say

It's now 6/3, and I've had this app since 5/23/26. I've shopped at Target at least six times using my linked card, yet I still haven't received any rewards. The purchases even appear under my shopping trips, but no rewards have been credited. I've given it plenty of time, but nothing has changed. Very disappointing experience. I'll be uninstalling the app after posting this review.