JPay

TERRIBLE!! It let me go through all the steps of creating an account and filling in EVERY blank, just to tell me "you can't have 'none' for a category, which wasn't even possible!! Then it got even worse when I reported the problem I got an email back saying if the issue is with my account I'll need to take it up with jpay directly!! The issue was never fixed and I can't send my family money for their needs!!!!!!!

I wrote a long heart felt email to my good friend in confinement and saved it indraft but when I went to finish the letter it was GONE! 😰 I also sent an email to him, but he said he never received it. I purchased stamps on my account a while ago, I when tried to send a email, the app stated I needed to purchase more, that isn't be right! This app is cheap, but as the saying goes, you get what you pay for! Writing a letter and mailing it would be more reliable!😠

I've been using this app (unfortunately) for awhile now. At first it was great! Now, not so much. The past few months my email notifications have been delayed. I'll have a message but the email saying I have one won't come in for hours, sometimes days at a time. I haven't gotten an actual notification of a message from the app since sometime early/mid last year. The messages now are taking FOREVER to come thru. Now, it's not letting me send any pictures!!!!

I like the app because it is an alternative way for me to stay in touch with my husband, but that's only when it works properly (which is only 40% of the time on this phone). I'm constantly getting error messages. For instance, while in the Snap 'n' Send mode, it won't let me take a picture and send it to him. It always bumps me outta the JPay app, then pops up with an error/dispute form for me to fill out. I get tired of filling it out for nothing to get done. PLEASE IMPROVE THE APP!!!

Not worth what they charge, as most messages take days to receive and site is down too often. (I am fully aware some messages can be flagged... but even the non flagged can take days) ***Edit- 2/23/20; mobile app quit working, so I uninstalled the app AND have tried to reinstall it BUT it won't download. I have emailed support and of course, NO REPLY!!