ASDA

The App enables the selection of local stock and there is a wide range of delivery slots in my area compared to competitors. Issues exist with reliability. Occasionally amending fails. UX wise, it is frustrating there is no back button. If you click a link from within a search you can't return to the list. Sometimes substitutes are cheaper and not suitable. e.g. caged eggs for free range. AND GET RID OF 3RD PARTY FORCED OFFERS!

Fix your app! Until it's fixed people who are photisensitive don't use it. When you click shop and the side menu comes up, when you scroll it glitches and flashes. Makes me feel ill so I can't use the app so I havnt been able to shop there for ages use to it easier being the app (when it works properly) than the website. I had a call from asda a few months ago asking why I hadn't shopped there awhile, they said they would fix the app, they havnt so not sure if that was actually asda

Edit: it is not acceptable to restart the process just because you navigate away from the app. I did not lose connectivity. Ffs New ads suck. When searching for a product, your products show up, then a split second later an ad appears in items place. The delay is perfectly timed so you click the ad and not your product. Get rid of it or make it better.

Home page is far too long with too many things on it, impossible to find what you're looking for. Check out too glitchy, had to restart so many times I lost my slot and couldn't rebook it, so had to book one at a really inconvenient time. App not really intuitive. Not got any better: there's so many substitutions - I had an order with 39 items tonight, there were 9 substitutions. There's always about that many. And today their system is down so I have to request all of those refunds manually.

Been glitchy for several months now, If you don't book a slot before you add items to your basket, it clears your basket when you book, even though you are not needing to change which shop, which it claims you need to every time. Then you try to save your trolley, it doesn't save it. It's slow and you have to scroll through lots of irrelevant items when searching. If you add items to your basket and log in on another device, they won't be there. Previous orders regularly disappear. Nightmare!