SunPass

The last 2 months I've been unable to login to my account to review tolls and pay into my balance (which is also unavailable to me). The app requires to accept the update. On acceptance of this update, it takes me back to the login page which isn't accessible because there isn't any update! Very poorly executed update!!! Please correct this problem IMMEDIATELY.

Not working after the update. Not accepting my username. Not recognizing the scan code after scanning the barcode. tryied resetting the account it got locked. I tried calling them, no option to speak with their customer service, Dealing with SunPass over the phone can be incredibly frustrating. Their automated menu is notoriously designed to keep you trapped in a loop till you give up and hang up as no option to speak with a customer service to solve the issue.

Absolutely the worst app!! No matter what I click on, the screen just refreshes rather than taking me where I actually need to go, then abruptly logs me out and locks my account for no reason. It also shows my available balance incorrectly. The website is no better, as it can never seem to "verify" my account. Let's not forget trying to call. On hold for nearly an hour!? Sunpass is an unfortunate necessity now and then in Florida. I wish they would fix these issues, but I won't hold my breath.

Normally, this app works great, but now a pop-up keeps saying new update available to use. When I click it, it goes to Google apps, but the app is up to date. I can't log on because it's a neverending circle. Update: Installed beta, didn't work. Un-installed Beta, un-installed app. Re-downloaded the original app and now it works again and I can open it.

Only opens some of the time but when it does it takes at least 90 seconds. This after a week of down time where we weren't able to do anything with our accounts, WTH. When I open the app it says NEW UPDATE available. I go to the update screen and it only allows uninstall or open. I click open and it takes me back to NEW UPDATE available.